You can get a refund if the money hasn’t been spent yet. The minimum refund amount is $10.
How to Request a Refund
Contact your manager
Reach out to your account manager to initiate the refund process.
Stop active campaigns
All active advertising campaigns must be paused or completed before a refund can be processed.
Settle delivered traffic
Part of the money will be used to pay for fans already delivered. The remaining unused amount stays on your balance.
Withdraw to your wallet
Send your USDT TRC20 wallet address to your manager. The refund is processed within 7 business days from the time the request is submitted.
Fees
We refund unused funds minus transaction and processing fees: 3% (minimum $4).
Important
Refunds cannot be processed while you have active orders or unpaid invoices. Make sure all financial obligations are settled first.
