Refund Policy

1. General Provisions

This Refund Policy defines the terms and procedures for refunds at OnlyTraffic ("we," "our," or "us"). We strive to ensure transparent and clear refund rules on our platform.

2. Responsibility Distribution

2.1 Traffic Quality

• We provide full access to all traffic quality metrics.
• The client can see the rating of each marketer before starting work.
• All risks associated with the quality of purchased traffic are borne by the client.
• Refunds for traffic quality are not provided.
• It is recommended to start with minimal test orders.

3. Refund Conditions

3.1 Automatic Refunds

A refund is processed automatically in the following cases:

• For incomplete advertising campaigns/orders (for the remaining part of the incomplete result).
• An incomplete campaign is defined as one that has not gained new fans within a month and has not reached the ordered result.

3.2 Refund Due to Marketer Blocking

A refund is possible if:

• The marketer is blocked for violating platform rules.
• The order funds remain in the marketer’s balance.
• The issue was identified and documented in a timely manner. If you suspect that a marketer is flooding the site with bots, immediately report it to your assigned manager.

Offers from blocked marketers will no longer be displayed. Information regarding their blocking and remaining balance is provided manually by the manager or administration.

Refunds are not considered for:

• New offers (proposals) that have no statistics yet. The risk for such offers is entirely on the buyer and is regarded as a "test purchase" from a new marketer. The cost and volume of new orders are always limited and minimal.
• Changes or restrictions introduced after the order, which may affect fan acquisition, such as:
  • Subscription price change
  • Newly added blocked countries in the profile
  • Significant profile modifications

3.3 Refunds in Specific Cases

1. New order but no leads received

If no leads are received within fourteen (14) days after placing a new order, the client has the right to request a full refund of the order amount.

2. Receipt of bots

We have a multi-level system for bot protection: if bots are detected, the funds are refunded. However, it is important to note that real subscribers who are simply inactive are not considered bots. Such traffic is possible, but no refund is provided for it. Always rely on analytics to decide whether it is worth purchasing traffic from a specific marketer.

If leads are received but do not convert into sales, a refund is only possible if bot activity or artificial traffic generation is confirmed. In cases where bots are identified, the funds are refunded.

If the leads are real but of low quality, no refund is possible. By choosing to work with a particular marketer, the client assumes full responsibility for the results. The platform’s role is to provide complete and transparent statistics so that the client can make the most objective decision possible. At the same time, the platform is not responsible for the quality of leads supplied by individual marketers.

3. Order cancellation in queue

If a client joins the queue for an order but changes their mind, the funds remain reserved on the balance until the client exits the queue. The client may cancel participation independently and return the funds to their balance.

4. Partial order fulfillment

If part of the leads has already been delivered, but the marketer then stops fulfilling obligations:

• The marketing partner is notified of the risk of order termination.
• If no leads are received for more than ten (10) days and the marketer is unresponsive, the order is stopped.
• The client is refunded for the undelivered portion of the order.
• The marketer receives payment only for the leads actually delivered.
• After thirty (30) days, the system automatically refunds the client for the undelivered portion of subscribers.

5. Small order amounts

If the client deposits an amount insufficient to launch the first order, the funds are refunded in full. Example: $50 deposited, while the minimum required for a CPL order is $300.

4. Refund Request Process

4.1 Submitting a Request

• The request should be sent to the personal manager.
• Full order details must be provided.
• A detailed description of the claim is required.
• The request must be submitted immediately after or during the order execution if an issue is detected.
• Supporting materials must be attached:
  • Video/photo proof that subscribers are bots or do not respond to constant messages.
  • A screenshot from the platform showing that the number of unresponsive fans significantly exceeds the average conversion rate into dialogues for the given offer.

4.2 Processing Time

• Automatic refunds: Immediately upon order completion.
• Refunds upon request: Up to 30 days.
• Balance withdrawal: According to the timeframes specified in the Terms of Service.

5. Refund Methods

5.1 Refund Options

Refunds can be made:

• To the original payment method (card, cryptocurrency).
• To a USDT TRC20 wallet.
• The refund method is determined by the administration based on the specific case.

5.2 Fees

• A network fee applies for cryptocurrency refunds.
• Transaction fees are non-refundable.

6. Balance Withdrawal

6.1 Withdrawal Conditions

• Withdrawal of the available balance is possible at any time.
• Standard transaction fees apply according to network commission rates.
• The minimum withdrawal amount is specified on the withdrawal page.

7. Contact Information

For refund inquiries:

• Contact your personal manager.
• Email: [email protected]
• Your personal manager's Telegram ID is listed in your personal account at https://partner.onlytraffic.com/dashboard/main.

8. Changes to the Policy

• We reserve the right to amend this refund policy at any time.
• Changes take effect immediately upon publication on our website.
• Notifications about policy changes are sent to each user’s personal account and are available in notifications.